Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on October 08, 2009, 06:48:09 AM

Title: Routing Calls
Post by: jingoi on October 08, 2009, 06:48:09 AM

Hi
we have three routing points .service ,marketing and priority...distinguish service and marketing by PRI numbers
e.g last digit number
38 goes to marketing queue
36,37 numbers goes to service queue
but few days back we have problem occur that ..marketing calls goto right
but some service calls goto service point or some are goes to marketing
attached is the TSERVER logs

Title: Re: Routing Calls
Post by: cavagnaro on October 08, 2009, 07:39:37 AM

Usefull would be to post your strategy definition, URS logs and ConnID with exact DNIS to search. You are not expecting to someone read the whole TServer log file and analyze it all, right?

Title: Re: Routing Calls
Post by: Fra on October 08, 2009, 08:53:05 AM

lol direct mode on  ;D

F

Title: Re: Routing Calls
Post by: jingoi on October 08, 2009, 09:29:53 AM

Conn ID
007101b531d7dd5b

Attached is the URS LOGS
Call from 36 number and routed to Marketing queue instead of service queue

Title: Re: Routing Calls
Post by: René on October 08, 2009, 10:19:26 AM

Bob,

There is some issue related to database lookup - URS reports DBServer as "closed" which mean that database is inaccessible. Please check log of DBServer for more information.

[font=Courier New]16:05:18.687_I_I_007101b531d7dd5b [07:38] HERE IS XDATA
    _I_E_007101b531d7dd5b [09:04] [color=red][b]error in strategy: 0015 Closed server[/b][/color]
    _I_I_007101b531d7dd5b [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
16:05:18.687 Int 20003 interaction 007101b531d7dd5b is routed to default[/font]

R.

Title: Re: Routing Calls
Post by: cavagnaro on October 08, 2009, 02:52:57 PM

[quote author=Fra link=topic=4756.msg21263#msg21263 date=1254991985]
lol direct mode on  ;D
[/quote]
:P the question looked interesting but when realized there was nothing to analyze...well, we are not magicians, right? :)