Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kishore on October 09, 2009, 08:59:58 PM

Title: Attach data in routing strategy
Post by: kishore on October 09, 2009, 08:59:58 PM

Hi all,

how to send/attach data (may be like 'caller reason' hard coded.....if it hits particular CDN i want to attach particular reason) in the routing stratergy so that it will be passed to soft phone for the agent to get it displayed.

any ideas

Thanks

Title: Re: Attach data in routing strategy
Post by: cavagnaro on October 09, 2009, 10:00:36 PM

Use the attach function in your IRD strategy.