Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bogdan on October 12, 2009, 05:26:48 PM

Title: OCS 71 multisite
Post by: bogdan on October 12, 2009, 05:26:48 PM

Hello,

I've set a campaign with 2 CampaingGroups (AgentGroups) which are in 2 different sites. But only one AgentGroup can log into the campaign, and I can't figure out why?

[quote]received from 65200(buc_tserver_p_760)blum.crm.orange.intra:3200(fd=11) message EventUserEvent
        AttributeThisDN '894109'
        AttributeUserData      [115] 00 03 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1255367178 (20:06:18)
        AttributeTimeinuSecs    149226
        attr_#148      0000000008133e10
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'PreviewDialingModeOver'
        GSW_APPLICATION_ID      143   
        GSW_CAMPAIGN_NAME      'Collection Manual'
20:06:18.150 Trc 50002 TEvent: EventUserEvent
20:06:18.151 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_USER_EVENT  'PreviewDialingModeOverAcknowledge'
        GSW_APPLICATION_ID      143    [/quote]


[quote]received from 65201(tim_tserver_p_760)blum.crm.orange.intra:3205(fd=12) message EventUserEvent
        AttributeThisDN '4207'
        AttributeUserData      [116] 00 03 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1255367188 (20:06:28)
        AttributeTimeinuSecs    616638
        attr_#148      0000000001a387e0
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'PreviewDialingModeStart'
        GSW_APPLICATION_ID      143
        GSW_CAMPAIGN_NAME      'Collection Manual'
20:06:28.618 Trc 50002 TEvent: EventUserEvent
20:06:28.619 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_ERROR      'Invalid Request'
        GSW_ERROR_NUMBER        6
        GSW_APPLICATION_ID      143
request to 65201(tim_tserver_p_760/tim_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [123] 00 04 00 00..
        AttributeCommunicationDN        '4207'
..sent to blum.crm.orange.intra:3205(fd=12)[/quote]

Title: Re: OCS 71 multisite
Post by: Fra on October 13, 2009, 08:34:37 AM

Hi,

can you post the full log please?

Fra