Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: RC1 on October 13, 2009, 02:32:01 PM

Title: Is it possible to chane order of Preview campaigns listed in agent desktop?
Post by: RC1 on October 13, 2009, 02:32:01 PM

We run several preview campaigns concurrently and would like them listed in alphabetical order in GAD (they are state specific campaigns) so that the agent can easily find the campaign they need to request a record from.  I have tried loading/strarting the campaigns in alphabetical order, I have verified that the campaign numbers are in order (we created the campaigns in alphabetical order); but not matter what I try they show up in GAD in random order.  Is there a configuration setting for GAD that controls how campaigns are listed?

Title: Re: Is it possible to change order of Preview campaigns listed in agent desktop?
Post by: RC1 on October 13, 2009, 02:33:35 PM

Is it possible to "CHANGE" the order (I mis-spelled)