Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Big Rod on October 13, 2009, 04:18:33 PM

Title: Auditing user activity through GVP logs.
Post by: Big Rod on October 13, 2009, 04:18:33 PM

Which log would record user activity on GVP.

We basically want to be able to audit changes etc through the logs.

I looked in the SPS log, but the info' is fairly sparse. Is it just a case of increasing the logging level?

Thanks in advance.

Title: Re: Auditing user activity through GVP logs.
Post by: cavagnaro on October 13, 2009, 04:44:19 PM

Changes like what? In the web application or EMPS?

Title: Re: Auditing user activity through GVP logs.
Post by: Big Rod on October 13, 2009, 04:50:55 PM

EMPS.

Title: Re: Auditing user activity through GVP logs.
Post by: robb on October 14, 2009, 07:58:31 PM

This would be accessible through either OpenLDAP log files or WebServer log files like IIS (W3CSVC1 or W3CSVC2). The EMPS log file (SPS.log) does not show only shows the process information, when it started/stopped, the log levels, not auditing per se.

Title: Re: Auditing user activity through GVP logs.
Post by: victor on October 18, 2009, 03:45:07 PM

Robb,

can you please explain a little bit more? I think the audit concept is pretty useful - I have not thought about it before, but it is something that we can definitely use with our GVP installation. If we can do it in a simple manner without developing a huge application to attain this, the better!