Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on October 14, 2009, 04:50:55 PM
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Can any budy experience the same problem
When i try to install GVP 7.6 in the installing EMPS phase error occur
EMPS and Watchdog installtion unsuccessfull
please advice
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What does logs say? Magic ball is STILL! out of service :(
Search here, similar questions have been asked and answered
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what version of GVP? I'm sure that if you are using the basic install of EMPS (without using the deployment tool GDT) then it is probably because OpenLDAP was not installed properly.
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Attached is the GVP logs
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[color=red]in EMPSConfig.log:
[font=Verdana]The install path is D:\GVP\CN\openldap\slapd.exe.
CreateService() failed. GetLastError=1073 (The specified service already exists.)
service failed installation ...
The OpenLDAP Directory Service service is not started.[/font].[/color]
if you tried reinstall couple times already then you may want to terminate the slapd process before you try to reinstall LDAP
i had similar issue in UNIX enviroment, not sure if it is the same in windows.
Thanks
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now gvp is installed successfully..but Watchdog service couldnot start ..error occou
process "NetMgt not active"
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Attached is the Watchdog and Netmgt logs
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Can any budy help me out what does the below logs said...watch dog service couldn't start
CWatchDog.cpp:2330 C=11:L=1:U=0 Failed to get class object [0x8000401a] for process [INI section = NetMgt]
[2009/11/16 11:21:57.593] 1468 CWatchDog.cpp:1903 C=11:L=2:U=0 terminateProcess: Process [name = NetMgt] not active
[2009/11/16 11:21:58.093] 1468 <<< DebugLog destructing >>>
[2009/11/16 11:22:17.515] A44 <<< DebugLog Start, pid=4028, ModuleVersions=WatchDog.exe: 7.6.400.01;cnace54.dll: 5.4;CnInet.dll: 7.6.400.01;Logger.dll: 7.6.400.01;HuntListMgr.dll: 7.6.400.01;SSLEAY32.dll: ;LIBEAY32.dll: ;, Hostname=cskm, HostIP=10.1.6.62, maxsize=262144 >>>
[2009/11/16 11:22:17.515] A44 <<< Adding log flags >>> *:0x3
[2009/11/16 11:22:24.984] A44 SCAServer.cpp:120 C=77:L=1:U=0 SCALookupServer >> STANDALONE mode lookup.
[2009/11/16 11:22:24.984] A44 SCAServer.cpp:159 C=77:L=1:U=0 SCALookupServer >> LocalMode [1].
[2009/11/16 11:22:24.984] A44 SCAIniGen.cpp:2097 C=77:L=1:U=0 seedINI >> LocalMode [1], Source INI [C:\GVP\CN\config\gvp.ini].
[2009/11/16 11:22:25.140] A44 <<< DebugLog destructing >>>
[2009/11/16 11:22:25.156] A44 <<< DebugLog Start, pid=4028, ModuleVersions=WatchDog.exe: 7.6.400.01;cnace54.dll: 5.4;CnInet.dll: 7.6.400.01;Logger.dll: 7.6.400.01;HuntListMgr.dll: 7.6.400.01;SSLEAY32.dll: ;LIBEAY32.dll: ;WatchDogPS.dll: 7.6.400.01;, Hostname=cskm, HostIP=10.1.6.62, maxsize=262144 >>>
[2009/11/16 11:22:25.156] A44 <<< Adding log flags >>> *:0x3
[2009/11/16 11:22:25.171] 1220 CWatchDog.cpp:2330 C=11:L=1:U=0 Failed to get class object [0x8000401a] for process [INI section = NetMgt]
[2009/11/16 11:22:25.171] A44 CWatchDog.cpp:1903 C=11:L=2:U=0 terminateProcess: Process [name = NetMgt] not active
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Probably have to uninstall and reinstall it again.
1. Stop the OpenLDAP Directory Service
2. From a command line window, c:\GVP\CN\openlap
3. Run openldap_service.bat slapd remove
4. confirm with removed message “slapd service is removed successfully”.
5. Uninstall EMPS
6. Uninstall GVP Core Components
7. Delete c:\GVP directory
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Just to help out (i know its an old post) if you are installing on windows make sure the user 'Teletra_xxxxxx' where xxxxx is the name of your server has administrative rights to the server. This user is created duriing instalation of the core componants, if it doesnt have admin rights it cant talk to the netmgt server