Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: huffy on October 15, 2009, 12:04:18 PM

Title: Sip Server Problem, Hung up unexpected..
Post by: huffy on October 15, 2009, 12:04:18 PM

Hi..
I`m realizing tests with SIPServer 7.6, with Genesys Agent Desktop and X ???lite, my problem happens when i`m called one an internal annex, this is my test:

It is generated called an annex from GAD or of X-lite from the Place 1000 (I Annex 1000) the Place 1002 (attached 1002), as soon as the call is answered for the annex 1002 for Xlite or GAD this produce an event of "Hung Up" of the so called one.

Thanks very much..

Title: Re: Sip Server Problem, Hung up unexpected..
Post by: Timur Karimov on October 15, 2009, 12:46:39 PM

Check the used audio codec list in all server&client properties. An it's support on workstation. I think the general problem in this waring what came from 1002 DN:

Warning: 305 devnull "no common codec for audio"

Title: Re: Sip Server Problem, Hung up unexpected..
Post by: huffy on October 16, 2009, 12:12:27 PM

Hi Timur:

Thanks very much for you helpme, Exactly the problem was happening for the codecs of the prompt. Good Eye. ;)
I change the codecs and test y all worked very fine.

Thanks Timur