Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Wim on January 01, 1970, 12:00:00 AM

Title: Integration Aspect IVR with Genesys (v6.1)
Post by: Wim on January 01, 1970, 12:00:00 AM

Does anyone know whether the Aspect IVR(s) have a standard driver for Genesys?

Title: Integration Aspect IVR with Genesys (v6.1)
Post by: Karl on January 01, 1970, 12:00:00 AM

Hi there
The ASPECT IVR was (and still is I think) based on the good old Voicetek Generations platform :)
Aspect acquired them a few years ago.
With Voicetek there was a generally availble driver for Genesys5.1. However from 6.0 and above you need to use IServer from Genesys.(there is one for Voicetek in 6.1) Best to check with Genesys and ASPECT together.

K

Title: Integration Aspect IVR with Genesys (v6.1)
Post by: Vic on January 01, 1970, 12:00:00 AM

What version of CSS is supported by Genesys?
Does VoiceTEK = CSS???