Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rose on October 20, 2009, 03:22:00 PM

Title: Eserver to get statistics on EMap
Post by: Rose on October 20, 2009, 03:22:00 PM

Hi All,

Do anyone have an idea on EServer.

I could see through logs, that my Eserver is talking to statserver, but does not show up on EMAP which is gui.

Regards
Rose

Title: Re: Eserver to get statistics on EMap
Post by: nishantank on October 20, 2009, 04:13:03 PM

Rose
The EServer & EMap is a custom application built by iGATE for its clients.
This forum will not yield you any answers for EServer related questions.

I guess you should raise a ticket with iGate support for resolution to your problem.

Regards
Nishant Tank

Title: Re: Eserver to get statistics on EMap
Post by: Rose on October 20, 2009, 04:31:09 PM

Hi Nishant,

Thanks for  your prompt reply.

iGate is a solution provider for Genesys?

I have to fetch Stats for my customized softphone

Could you please tell me any info about eClient/eServer/

any kind of help would be highly appreciable

Regards
Rose

Title: Re: Eserver to get statistics on EMap
Post by: nishantank on October 20, 2009, 04:53:04 PM

Hi Rose
Yes - iGate is a Solution Provider for Genesys.

Which organization do you work for  - NOVA, Seimens, .... ???

Well, eServer/eClient is a iGate product developed using VC++. It basically connects to the Stat Server and picks up stats to be displayed on eClient.
I am not very familiar with this product of iGate. But I know that it is an iGate custom product because I used to work for iGate.
There is a support division with iGate to whom your query should be forwarded.

I guess there is some mapping to be done in order to be able to see the stats on the eMap.

As I said, you will need to contact iGate support.

Regards
Nishant Tank