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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: huffy on October 20, 2009, 05:54:30 PM

Title: Problem with Music on Hold (MOH) in SipServer
Post by: huffy on October 20, 2009, 05:54:30 PM

Hi ...

I´m realize internal tests between annexes (1000 and 1002)with Sip Server.. When I generate a call to a routing point (4000), the call comes to the Agent without problems, but when the agent who has the call and this one leaves the user in Hold, this music sounds for an instant, but then automatic Hung Up of the call generates an event. 

I see that it looks like to me a mistake in the call of connid not known.. Can you to help meto detecting that it can be happening? Attcah Log..

Thanks..

Title: Re: Problem with Music on Hold (MOH) in SipServer
Post by: cavagnaro on October 21, 2009, 02:53:08 AM

Can you specify a CONNID to analyze?