Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sunil Kumar on October 20, 2009, 08:04:07 PM

Title: VCS Upgradation
Post by: Sunil Kumar on October 20, 2009, 08:04:07 PM

Hi,

I have to upgrade the VCS from  7.6.400.08 to 7.6.440.05 version. Can anyone please tell me the steps that i have to follow while doing the upgradation? Do I need to uninsatall the existing version and do a fresh installation or can I do the installation of new version directly on the existing installation?

Can anyone please help in this?


Thanks in advance.

Title: Re: VCS Upgradation
Post by: cavagnaro on October 20, 2009, 11:06:11 PM

Just uninstall old version and install new version, all configuration will be stored by EMPS.

Title: Re: VCS Upgradation
Post by: Reinoud de Lange on October 21, 2009, 02:58:59 PM

Will this also work from 7.5 to 7.6? I noticed some differences in the EMPS...

Title: Re: VCS Upgradation
Post by: cavagnaro on October 21, 2009, 03:16:08 PM

Never tried to combine versions of components...can't tell...

Title: Re: VCS Upgradation
Post by: Sunil Kumar on October 21, 2009, 03:25:28 PM

Just to confirm, Are the following steps correct in installing the GVP?

1. Uninstall the Popgateway (uninstalling the VCS means uninstalling the Popgateway?)
2. Install the new version of VCS.

Is this the right way? Can you please confirm?

Title: Re: VCS Upgradation
Post by: sunbabu15 on October 28, 2010, 08:50:02 AM

Hi Guys,

I am into a similar situation.Please do reply with u r suggestion.


Regards,