Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on October 21, 2009, 05:12:15 PM

Title: Sip call recording
Post by: CTIgem on October 21, 2009, 05:12:15 PM

Just wondering what you guys use to record calls with the Sip server (in pure SIP environment)?
I know there is stream manager but pretty sure there are other options.
I'd like to hear from you what your experience has been.

Thanks in advance.

Title: Re: Sip call recording
Post by: cavagnaro on October 21, 2009, 05:14:25 PM

hehe we posted the same at same time lol
I have used eTalk and it is pretty fine after QoS and network adjustments

Title: Re: Sip call recording
Post by: CTIgem on October 21, 2009, 05:16:00 PM

Funny!!!!

What about the cost side of things?

Title: Re: Sip call recording
Post by: cavagnaro on October 21, 2009, 05:23:55 PM

Aha! Well...obviously SM cost is much much lower but in functionality much much restricted. ETalk was more expensive but much more flexible and lots of functionalities that a simple SM couldn't deliver...

Title: Re: Sip call recording
Post by: CTIgem on October 21, 2009, 06:15:05 PM

Anyone wants to chip in Etalk vs Nice?
Sip recording only, please.

Thanks.