Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Scottyjohn on October 30, 2009, 12:52:45 PM

Title: Config Import Wizard times out
Post by: Scottyjohn on October 30, 2009, 12:52:45 PM

Hi all,
I have been trying to export a config using the CIW but keep getting the following error?  Is there a timeout somewhere that needs adjusting.  Looked in confserv options but it just has soap port to be configured nothing else

Error is:
SOAP Server Error: Wrong responce document or timeout elapsed

Any help appreciated

Title: Re: Config Import Wizard times out
Post by: steveb on July 04, 2010, 04:29:29 PM

Hi,

Any luck with this? I'm having the same problems.

Cheers

Steve

Title: Re: Config Import Wizard times out
Post by: catanirex on July 04, 2010, 04:43:17 PM

Sound like confserv.cfg does not has the SOAP port defined?
Add and restart :-)

Title: Re: Config Import Wizard times out
Post by: rpenney on July 05, 2010, 07:58:39 AM

or your config is really big.

I had this with a config from a hosted provider servicing about 3000 agents with approx 550 applications. It imported correctly (mostly) but the response was an error in the GUI.

Have a look at the config server logs, turn up the debugging if you have to. You should see the objects being inserted in the DB.

Title: Re: Config Import Wizard times out
Post by: Krister on July 15, 2010, 08:24:18 AM

Same problem...  :(
Time for a request to investigate the issue to Genesys perhaps?