Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: touks on October 30, 2009, 03:42:09 PM

Title: silent monitoring in CCM Tserver 8.0
Post by: touks on October 30, 2009, 03:42:09 PM

Hi,

I would like to implement Silent Monitoring using TServer 8.0 for Call Manager - The telephony env is running on Cisco CM 4.2(1). What do I have to do please.

Rgds,

Title: Re: silent monitoring in CCM Tserver 8.0
Post by: Timur Karimov on November 02, 2009, 08:48:14 AM

Hi there!

Sorry, but you need to upgrade your CCM to version older then 6.0(1)

WBR Thaler