Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chuck14 on October 30, 2009, 05:27:15 PM

Title: Transfer to Avaya VM
Post by: chuck14 on October 30, 2009, 05:27:15 PM

hello,
we are trying to route a genesys call to an agent directly to avaya module messaging vm server.  if this goes to an AA in vm we can't get TS to outpluse digits correctly.  i tried having it go to an avaya vector but having some issues.  below is a screen shot of the vector.

01 wait-time    1  secs hearing silence
02 collect      4    digits after announcement none    for none
03 messaging    skill 1    for extension active
04 stop