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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mark Newcomb on January 01, 1970, 12:00:00 AM

Title: Internal Error 52 in 6.1 Definity TSvr
Post by: Mark Newcomb on January 01, 1970, 12:00:00 AM

Does anybody out there know what could have caused an Internal error 52 whilst trying to run a progressive campaign in OCS 6.1?

@16:18:05.8120 [0] Received from 292 (OCServer): message
RequestMakePredictiveCall
AttributeThisDN '1550'
AttributeOtherDN '013037747352'
AttributeTimeout 120
AttributeUserData [195] 00 08 00 00..
'GSW_PHONE' 'number removed'
'GSW_CALLING_LIST' 'testCamp'
'GSW_CAMPAIGN_NAME' 'testCamp'
'GSW_APPLICATION_ID' 228
'GSW_RECORD_HANDLE' '2'
'GSW_TZ_OFFSET' '0'
'GSW_CHAIN_ID' '2'
'GSW_CALL_RESULT' '0'
AttributeExtensions [2] 00 00..
AttributeReferenceID 114
@16:18:05.8280 [0] 6.1.011.01 send_to 0x0022000c: message EventError
(Internal error)
AttributeTimeinuSecs 828000
AttributeTimeinSecs 1017245885 (16:18:05)
AttributeReferenceID 114
AttributeErrorCode 52
AttributeErrorMessage 'Invalid request: originator is not monitored'
AttributeThisDN '1550'

Any help/advice greatly appreciated
Mark

Title: Internal Error 52 in 6.1 Definity TSvr
Post by: Victor on January 01, 1970, 12:00:00 AM

I am not too strong with G3, but it looks like the originating DN is not registered in CME... Is it possible?!

Vic

Title: Internal Error 52 in 6.1 Definity TSvr
Post by: Mark Newcomb on January 01, 1970, 12:00:00 AM

Hi Vic,

the dn is in cme and it is linked to the place etc in ocs.

Cheers
Mark