Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: avrays on November 02, 2009, 03:01:37 PM
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Hi,
Even after an error less installation of GPLus adapter, softphone toolbar is not appearing on the Phone call form.
Could anyone please throw some light what could go wrong? Pop-up page is appearing everytime a call rings at agent extension. Also, from the interaction page (on Contact Center page), I am able to perform telephony operations like Answer Call, Hold/Retrieve, Hang Up.
Any inputs will be highly appreciated.
TIA,