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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Joe on January 01, 1970, 12:00:00 AM

Title: Outbound Campaign
Post by: Joe on January 01, 1970, 12:00:00 AM

Created a seperate place group to have outbound calls routed to three places. Only these 3 places are to receive these calls. However, when I load the campaign all the call centre agents are getting these calls?

In (CME) the advanced tab of the properties group I specified the ACDQueue and RP as well the option routing_point in the CM options is set to "vdn".

Do I have to create a seperate queue for these agents to log into and then specify that queue as the origination dn or is there something that I'm missing with my original configuration?

Thanks

Title: Outbound Campaign
Post by: Vic on January 01, 1970, 12:00:00 AM

Joe,

can you please tell me more about the environment?
Are you using IR?Or letting ACD do the routing for you?
Vic