Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Galelio on November 07, 2009, 02:12:03 AM

Title: Chat SDKs
Post by: Galelio on November 07, 2009, 02:12:03 AM

Hi,
  Is there any tool or SDK to monitor chat interactions? Kindly provide me some pointers.

Thanks in advance.

Title: Re: Chat SDKs
Post by: René on November 07, 2009, 11:57:43 AM

Hi,

It is possible to monitor chat interactions using Genesys Supervisor Desktop or you can develop your own tool using Web Media Platform SDK for .NET or Java.

R.