Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 07, 2009, 12:17:02 PM

Title: CCPulse Template
Post by: PFCCWA on November 07, 2009, 12:17:02 PM

Hello,

Is it possible to hide a statistic within a ccpulse (v75) template?

I want to add a forumula using the answered and abanonded statistics, but dont want to display the abandoned one.  I do have to use both in the template to create the formula though.

Is this possible?

Thanks,
WA

Title: Re: CCPulse Template
Post by: ecki on November 08, 2009, 08:22:50 AM

You can hide column in report view opened in workspace. Right click on the column and select hide from the pop-up menu.