Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on November 11, 2009, 02:01:34 PM

Title: Sip server and Agent Desktop
Post by: CTIgem on November 11, 2009, 02:01:34 PM

I'm in the process of planning next project and we need to incorporate VoIP into our existing TDM Tserver environment.

Question I have is;
Is it possible to use agent desktop which is based on active X 6.5 version with Sip server?
Are event messages for agent desktop changed for Sip?

Thanks in advance.

Title: Re: Sip server and Agent Desktop
Post by: cavagnaro on November 11, 2009, 03:30:19 PM

I think you can if you handle the SIP events on an external softphone

Title: Re: Sip server and Agent Desktop
Post by: borkokrz on November 12, 2009, 08:29:24 AM

I'm using Genesys Desktop Toolkits 6.0 ActiveX Interface with SipServer 7.5, 7.6 and 8.0. Sometimes I have problem with transfers, but all other TLib functions are working fine.