Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jiang Hwang on January 01, 1970, 12:00:00 AM

Title: What is a supervisor seat?
Post by: Jiang Hwang on January 01, 1970, 12:00:00 AM

Dear Sirs/Madams:

could you please be kind enough to tell me the meaning of the supervisor seat license?

Gratefully yours,

Jiang Hwang : District Distribution Manager

Title: What is a supervisor seat?
Post by: Daizo Yamane on January 01, 1970, 12:00:00 AM

Is it "CCP Additional Supervisor enable seat" ?
It is the number that you can use CCP the same time. However If you bought CCP seats License, you can use 1 CCP without buying "SV enable seat". So If you need to use more than 2 CCP, you have to buy "SV enable seat".
For example
You want to use 10 CCP. And you want to monitor 125seats(Agents).
> You should buy CCP 125seats License and 9 Additional Supervisor enable seats.