Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 19, 2009, 12:46:53 AM

Title: Multimedia HA
Post by: cavagnaro on November 19, 2009, 12:46:53 AM

Erm...me again  ::)
Guys, any reference to read for Multimedia HA? Customer has EMail and Chat (no cobrowsing) and would like to have HA on all components (GAD [Will use MS NLB], Classification Server, Email Server, UCS, IServer) is it possible? Can find info on the deployment guide...

Thanks!

Title: Re: Multimedia HA
Post by: René on November 19, 2009, 09:12:05 AM

Hi Cav,

Mentioned MM components support either standard HA (warm-standby) or deployment in load-balancing mode. You can find details in "Multimedia 7.6 User's Guide", chapter "Load Balancing and Backup Configuration".

R.

Title: Re: Multimedia HA
Post by: cavagnaro on November 19, 2009, 02:46:40 PM

Thanks René, I was used to find it on the deployment guides...seems that with Multimedia there is no such standard....on the user guide...funny