Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: John Nicolson on November 22, 2009, 03:56:22 PM

Title: Help!
Post by: John Nicolson on November 22, 2009, 03:56:22 PM

Hello forum,

I currently use CCPulse and Hyperion on a daily basis, i have recently applied for job as a "trainee telephony systems administrator" which would involve learning more about Genysys. Therefore i have been set task of giving 10 minute presentation as part of interview process about Genysys cti and its benefits to an inbound call-centre, any help would be very much apprecited as this is a field that interests me greatly!

Kind regards,

John 

Title: Re: Help!
Post by: mark on November 22, 2009, 07:45:43 PM

I'm sure the genesys website would give you shed loads of things you can talk about which would cover what Genesys is and how it can help your contact centre :]

Title: Re: Help!
Post by: tony on November 22, 2009, 08:46:45 PM

Try 001 and 004 of my Rough Guides...

:)

Tony

[quote author=John Nicolson link=topic=4924.msg21905#msg21905 date=1258905382]
Hello forum,

I currently use CCPulse and Hyperion on a daily basis, i have recently applied for job as a "trainee telephony systems administrator" which would involve learning more about Genysys. Therefore i have been set task of giving 10 minute presentation as part of interview process about Genysys cti and its benefits to an inbound call-centre, any help would be very much apprecited as this is a field that interests me greatly!

Kind regards,

John  


[/quote]

Title: Re: Help!
Post by: mark on November 23, 2009, 12:05:43 PM

ooo I completely forgot about your guides TT! :D

Title: Re: Help!
Post by: tony on November 23, 2009, 03:21:48 PM

Christmas Card list.... let me see.... Mark....? Nooo....

;)

lol

Title: Re: Help!
Post by: JohnNic on November 23, 2009, 09:12:22 PM

Mark, if you help i will give moe than chrsitmas card!!!

Title: Re: Help!
Post by: tony on November 23, 2009, 09:52:18 PM

John - have you read the Guides...?

T

Title: Re: Help!
Post by: mark on November 24, 2009, 10:24:36 AM

John, i get help from Tony :P

Title: Re: Help!
Post by: tony on November 24, 2009, 11:45:14 AM

Mark - I think he's run away... in the Monty Python sense... ;)