Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kay on November 24, 2009, 07:57:30 AM

Title: Is it possible to have multiple chats?
Post by: kay on November 24, 2009, 07:57:30 AM

Is it possible to have multiple chats? How do you set it up in the capacity rule?



What they want is If they are on a voice then they can't get a chat, if they are on a chat they can't get a voice, if they are on a chat they can recieve another chat. Is this configuration possible?

Title: Re: Is it possible to have multiple chats?
Post by: René on November 24, 2009, 10:03:11 AM

Hi Kay,

Yes, it's possible. Please read my answer to your previous post.

R.