Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on November 24, 2009, 10:22:24 AM

Title: Alert on Agent Workbin
Post by: sitto on November 24, 2009, 10:22:24 AM

Hi,

For email interaction, we allow agents to save email in draft workbin but sometime they forget it. Can we set timeout and alert something on GAD?

Many thanks,
Sitto

Title: Re: Alert on Agent Workbin
Post by: ecki on November 24, 2009, 10:35:15 AM

Hi,

I do not know GAD so good, surely you could get this feature, but you also can setup timeout on workbin within IR designer and redistribute it to agent/agents again.

e.

Title: Re: Alert on Agent Workbin
Post by: victor on November 24, 2009, 03:07:17 PM

URS would be the fastest way to resolve it, as Ecki has already suggested to you. You can then avoid modifying GAD :)

Vic

Title: Re: Alert on Agent Workbin
Post by: sitto on November 24, 2009, 03:39:17 PM

Many thanks for you all  ;D