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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sreeschand on November 24, 2009, 05:31:24 PM

Title: Un-registering Dn's
Post by: sreeschand on November 24, 2009, 05:31:24 PM

Hello,

Can anyone please advice, how to un-register DN's with out restarting TServer, following is the issue.

* We deleted some Dn's from CME but TServer is not able to un-register the DN's we are getting following error

"Address [4075,tDN,sUNK] CME delete ignored, clients still connected"

TServer restart should take care of this issue, but is there any other way we can do this without restarting TServer?

Regards,
Sree

Title: Re: Un-registering Dn's
Post by: René on November 24, 2009, 07:11:31 PM

Hi,

Message in T-Server log is clear - there is at least one client connected to T-Server that registered for this DN. You have to find that client, "force it" to unregister the DN and T-Server will then unregister it as well.

R.

Title: Re: Un-registering Dn's
Post by: sreeschand on November 24, 2009, 08:14:59 PM

Thank u 4 d reply Rene...