Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: w_vishal on November 28, 2009, 01:07:15 PM

Title: Ringing/Busy calls patched to an agent
Post by: w_vishal on November 28, 2009, 01:07:15 PM

Hi,

Can anyone please tell me how to stop the Ringing/Busy calls which is getting connected to an agent instead of updating the call_result in OCM as Ringing/busy or no answer.

Thanx.
Vishal.

Title: Re: Ringing/Busy calls patched to an agent
Post by: cavagnaro on November 28, 2009, 04:20:08 PM

?? Which PBX? Usually that ringing is from your PBX not Genesys.

Title: Re: Ringing/Busy calls patched to an agent
Post by: w_vishal on November 30, 2009, 08:01:48 AM

Hi cava,

Its Avaya S8700.