Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Todd on November 30, 2009, 09:36:26 PM

Title: Ext Route Point on Cisco CM
Post by: Todd on November 30, 2009, 09:36:26 PM

Hi All, I'm trying to bring up a third party site that is running a Cisco Call Manager and am not sure on how to setup the Ext Route point on the PBX.  On Avaya, it's a DID VDN with a vector loaded on it that does an adjunct.  Is it similar on the CCM??

Any insight would be appreciated.

Thanks,
Todd

Title: Re: Ext Route Point on Cisco CM
Post by: René on December 01, 2009, 08:21:36 PM

Hi Todd,

It's much easier with CCM - create object of type "CTI Route Point" on Cisco side, assign that device to Cisco user used by T-Server and define it as ExtRP in Genesys configuration.

R.

Title: Re: Ext Route Point on Cisco CM
Post by: Todd on December 02, 2009, 08:42:52 PM

Thanks for the reply Rene.  That is much easier and makes sense now.  Another quick question.  We built this connection and are seeing the it's "not registered".  I'm assuming that is not correct.  I do have a TServer connection and am able to log in the agent, just don't have the External routing working quite yet.

Todd

Title: Re: Ext Route Point on Cisco CM
Post by: René on December 02, 2009, 08:50:50 PM

Hi Todd,

Please check Ext RP (CTI Routing Point) has been associated with Cisco user used by T-Server. T-Server won't be able to register this CTI RP if the association is missing.

R.

Title: Re: Ext Route Point on Cisco CM
Post by: Todd on December 03, 2009, 03:52:50 PM

Rene, under the jtapi application user on the CCM that is tied to the TServer we have added the CTI Route point as a controlled device along with the phones.  We have reset the CTI Route point to see if the connection took with no luck.  Is there maybe somewhere else this connection needs to be configured?

Thanks,
Todd

Title: Re: Ext Route Point on Cisco CM
Post by: Todd on December 03, 2009, 04:52:51 PM

Rene, actually the CTI Route Point on the CCM is showing unknown as well as the IP address.