Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys Rookie on December 01, 2009, 06:52:37 PM

Title: I have a problem with IRD
Post by: Genesys Rookie on December 01, 2009, 06:52:37 PM

Can anyone help me with this problem:

                                                  Since last week the IRD shows me all the blocks in gray, this only happen to me.  :-[
I Probe uninstall, then reinstall the IRD but still the same  :'(

I saw the ICONS in the dll "IrdResource.dll" , them I try to register it manually and it gives me error...

What more can I do?

Title: Re: I have a problem with IRD
Post by: cavagnaro on December 01, 2009, 08:59:19 PM

What do you mean "in gray"?

Title: Re: I have a problem with IRD
Post by: Dionysis on December 02, 2009, 03:49:14 AM

I've seen this issue before.  The only solution was to uninstall and reinstall IRD.

Title: Re: I have a problem with IRD
Post by: bogdan on December 02, 2009, 08:14:52 AM

I've had this problem, try uninstalling it -> reboot -> and install it again (you may also try to use C: drive, not another one)

Title: Re: I have a problem with IRD
Post by: tony on December 02, 2009, 09:36:14 AM

You may also want to check your Access Groups in CME to make sure you have full R/W access, as well as your Rank for IRD, to ensure you are (still) an Administrator, rather than just a User...

T

Title: Re: I have a problem with IRD
Post by: Genesys Rookkie on December 02, 2009, 01:44:04 PM

Hi !!

I am adding a picture of the problem I have. to clarify the situation, and try to reinstall the IRD but continues the same fault,
Reinstall it on another pc and this problem does not happen so I guess it must be something on my pc, but do not know the reason

Clarification: I have full R / W access ... and administrator permissions.

Title: Re: I have a problem with IRD
Post by: LeszekM on December 02, 2009, 03:43:31 PM

I had that problem and solved it, but I am not sure what was the solution. I suppose it was something with different versions of IRD.
Is it possible that this strategy was edited by someone that has a different version of IRD than you? Or your IRD is in the different version than IRD that other people use?

Regards,

Leszek

Title: Re: I have a problem with IRD
Post by: BenTaylor on December 02, 2009, 03:53:03 PM

Looks like the strategy was saved in a later version of IRD

Title: Re: I have a problem with IRD
Post by: cavagnaro on December 02, 2009, 04:11:00 PM

Have you tried to install the last IRD version?

Title: Re: I have a problem with IRD
Post by: Genesys Rookie on December 02, 2009, 08:05:46 PM

The IRD is used on 3 pc's only and have the same version and permits.
the application was running ok, but then the last week stopped working properly

Any other ideas of that might be?

Title: Re: I have a problem with IRD
Post by: René on December 02, 2009, 08:56:35 PM

Hi Genesys Rookie,

This issue is described in Genesys Knowledge base - strategy was edited by higher version of IRD (7.6?) and opened with older release (7.5 based on your screenshot). It's necessary to save it in compatibility mode to fix the issue.

You can find more details in mentioned Knowledge base - search using following keywords "IRD block icon grey".

R.

Title: Re: I have a problem with IRD
Post by: Genesys Rookie on December 02, 2009, 09:15:30 PM

I read the KB of Genesys, but does not apply to my problem because the version we have of the IRD is the same in the 3 pc. and only happens on my pc

Title: Re: I have a problem with IRD
Post by: cavagnaro on December 03, 2009, 04:19:49 PM

Well then open a ticket with Genesys

Title: Re: I have a problem with IRD
Post by: kubikle on December 07, 2009, 08:37:31 PM

Do you have "compatible strategy saving mode" checked in your IRD (Routing design options/storage settings)?
If yes then probably unchecking can help.

Title: Re: I have a problem with IRD
Post by: Genesys Rookie on December 09, 2009, 03:37:51 PM

I unchecking the option and it works !!

Thanks for your Help !!! ;D