Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on December 03, 2009, 02:32:55 PM

Title: CCPulse total_time_to_answer stat
Post by: CTIgem on December 03, 2009, 02:32:55 PM

Hi,

How do I bring in total_time_to_answer (VQ) stat in the CCPulse predefined stat available window?

Thanks.

Title: Re: CCPulse total_time_to_answer stat
Post by: cavagnaro on December 03, 2009, 04:21:27 PM

Create a new template with that Stat or modify the existing one

Title: Re: CCPulse total_time_to_answer stat
Post by: CTIgem on December 03, 2009, 07:48:48 PM

I mean how do I make total_time_to_answer show up in available statics as shown in attachement.

Title: Re: CCPulse total_time_to_answer stat
Post by: cavagnaro on December 03, 2009, 09:21:45 PM

Maybe it is not considered for that Subject...check in DMA

Title: Re: CCPulse total_time_to_answer stat
Post by: tony on December 04, 2009, 12:50:28 PM

It looks like you have a section missing, for Total_Time Stats...



[quote author=CTIgem link=topic=4966.msg22102#msg22102 date=1259869728]
I mean how do I make total_time_to_answer show up in available statics as shown in attachement.

[/quote]

Title: Re: CCPulse total_time_to_answer stat
Post by: catanirex on December 04, 2009, 01:28:37 PM

Do you have the statistic define under options on your StatServer used for CCP?
If not - add it and restart CCP.