Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on December 03, 2009, 03:24:44 PM

Title: GVP UserData/OCSData is not being atached
Post by: GenesysNewbie on December 03, 2009, 03:24:44 PM

Hi guyz, need ur help to clarify

I have this GVP Proactive it dials and establishes call normally, BUT user data  is not being attached (Can not see it in tserver logs). Also in obn logs i see an error.

[2009/12/03 00:45:05.883] 934  ORP.cpp:552 C=71:L=2:U=0 CFA machine (myserver.com.pe) is inactive for the application: FirstWebApp_Out, customer: Admin

[2009/12/03 00:49:07.727] D9C  FailureResp.cpp:119 C=71:L=1:U=0 Sending error to OCS DBID(196)

In my understanding this CFA is engaged 2 manager this USer Data , is it correct???
What can be originating this error???


Wonder u can help ... thanks in advance

Title: Re: GVP UserData/OCSData is not being atached
Post by: cavagnaro on December 09, 2009, 04:26:12 PM

Is OBNManager installed?

Title: Re: GVP UserData/OCSData is not being atached
Post by: GenesysNewbie on December 09, 2009, 05:32:15 PM

hi cav, thanks for ur help.
Yes, proactive is dialing and establish the call in a normall way.


Cav, should i see on logs tha attached data????? (i think i sholud see it, but in this moment i can not, Prmise tserevr is not showing the data)

Thanks.

Title: Re: GVP UserData/OCSData is not being atached
Post by: cavagnaro on December 09, 2009, 11:34:19 PM

Have you configured the userfields to be attached to the call?

Title: Re: GVP UserData/OCSData is not being atached
Post by: GenesysNewbie on December 09, 2009, 11:46:24 PM

if u mean send_attribute....yes.


By now i am able to capture the values on the App, but still do not see them on tserver logs.


u think this could be a issue?

Title: Re: GVP UserData/OCSData is not being atached
Post by: cavagnaro on December 10, 2009, 12:36:05 AM

TServer? And why Tserver? GVP does the dialing not any Genesys component

Title: Re: GVP UserData/OCSData is not being atached
Post by: GenesysNewbie on December 10, 2009, 12:53:36 AM

ok cav , So u r confirming i should not see any attached data on premise tserver. NEither tserver-ivr?

Well gvp is a client of tserver, taht why i was thinking i shold see attached data  there.


thanks 4 ur recommendations.

Title: Re: GVP UserData/OCSData is not being atached
Post by: Fra on December 10, 2009, 02:59:01 PM

I guess there is a misunderstanding: Cav is right when he says that the call is dialled not by a Genesys component (like TServer), in fact the request is sent by GVP directly to the Dialogic/Gateway. However, I guess GenesysNewbie is referring to the interaction between GVP and the Tserver agents use to log in, which is contacted when the call is transferred once the VXML app has processed the call.
I don't know what it is wrong in your configuration, but of course you should be able to see attached data both in the IVR TServer and in the premise TServer (I assume you are using external routing to move the call off GVP).

Fra

Title: Re: GVP UserData/OCSData is not being atached
Post by: cavagnaro on December 10, 2009, 03:24:57 PM

[quote author=GenesysNewbie link=topic=4968.msg22165#msg22165 date=1260406416]
ok cav , So u r confirming i should not see any attached data on premise tserver. NEither tserver-ivr?

Well gvp is a client of tserver, taht why i was thinking i shold see attached data  there.

[/quote]

Not necessarily, it is not mandatory for the integration you are doing, if you are using TServer IVR then is another integration not part for OBN to work

Title: Re: GVP UserData/OCSData is not being atached
Post by: GenesysNewbie on December 14, 2009, 02:58:56 PM

Hi cav, friend, sorry its not clear 4 me  :'( ....
U mean obn can dial if tserver-ivr is down? (not using tsever-ivr)

I think i am missunderstanding ur point , please give em a hand to clarify. I will aprecicte ur help.


Thanks.




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