Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on December 03, 2009, 03:54:32 PM

Title: Events when T-server re-instat connectivity with Avaya AES
Post by: Gremlin on December 03, 2009, 03:54:32 PM

Hi,

We have a customer in which we are implementing Genesys with Avaya via TSAPI in full HA environment.

Can we understand in the event T-server looses connectivity with the Avaya AES briefly... 

1. whenever CTI link re-instated, will TServer actually query the status of all the DN from Avaya again?

2. Can we tell from the logs if TServer make the query & have Avaya return the DN status to TServer?

3. What may be the specific events request from T-server to AES when the connectivity re-instate?

thank in advance!
Gremlin

Title: Re: Events when T-server re-instat connectivity with Avaya AES
Post by: cavagnaro on December 03, 2009, 04:24:57 PM

You can find that info in the deployment guide of the TServer, check the HA modes and the differences between them.