Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: n2201 on December 05, 2009, 05:16:29 AM

Title: Test Phone and Soft Phone for email interaction
Post by: n2201 on December 05, 2009, 05:16:29 AM

I am using a custom soft phone created using AilLibrary SDK

and connect to GIS for email interaction. I am able to receive email interaction and work them.

But I do not see the agent looged into "email" from the Test phone.

When I log in using Genesys Agent Destop I can see the "email" icon in the Test phone indicating user logged in for email.

Is this a Test Phone limitation or some thing that I need to do on my custom soft phone that I am not doing?

I would appreciate any pointers.

Thanks a lot for your help!