Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Prassytheone on December 07, 2009, 03:53:47 AM

Title: Database Structure
Post by: Prassytheone on December 07, 2009, 03:53:47 AM

Hello All :)

I am planning to write my own reporting application using Crystal Reports - .NET and i am planning to customize some historical reports to replace CCON Brio. I have the following queries :

  1. Is ther any place where i can find the defined database structure documented in Genesys, which will make life simpler and easy to proceed.

  2.  .NET requires Framework to run on the machine, will it be good if i use VB to create historical reports rather than .NET??

Your Thoughts Please...

Cheers,
Prassy

Title: Re: Database Structure
Post by: cavagnaro on December 07, 2009, 04:12:00 AM

The table structure for CCON is defined on the CCON Reference Manual.
The ETL db structure it will depend on the stats you define on each template