Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: geni1 on December 10, 2009, 08:35:33 AM

Title: how to test DLG connection.
Post by: geni1 on December 10, 2009, 08:35:33 AM

I'm going to depoyment Framework 7.6 , Tserver will connect with AES via DLG .
Is there any testing tool which I can test the CTI link and AES connection ? how do I know the link is configured properly ?

Thanks in advance  ??? ???

Title: Re: how to test DLG connection.
Post by: IanDS_ on December 10, 2009, 01:06:34 PM

Well the first thing is to make sure it is configured on the tserver correctly and that you are getting an eventlinkconnected message back.

Its pretty easy to get a connection..... once you get that there rest is all from Genesys side, except maybe depending on how you want to handle TACW and RONA.

Ian DS