Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: KM on January 01, 1970, 12:00:00 AM

Title: TServer does not notice that config server is dow
Post by: KM on January 01, 1970, 12:00:00 AM

Hello. I have a question of my own. Can someone please verify that TServer does not notify SCS that configuration server is down?

I have tried detecting TServer<>Configuration Server connection failure using management layer in G6.1 by creating an alarm for "Configuration Server Down" (003000) but when it does not fire off when I kill configuration server. Is it a Genesys problem or am I not doing something right?

Thank you in advance.

Title: TServer does not notice that config server is dow
Post by: Gauthier on January 01, 1970, 12:00:00 AM

Can you check if you have configured a Connection from TServer to Configuration Server and that you have correctly set up the addp(Advanced Disconnect Detection Protocol)