Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mduran22 on December 15, 2009, 05:43:33 PM

Title: Reporting on internal conference, consults, and transfers
Post by: mduran22 on December 15, 2009, 05:43:33 PM

Is there a good way to set up a statisitic to report on the number of internal conference, consults, and transfers?  I was advised that I could use a relative mask of CallInternal with a main mask of CallConsult for example.  As of yet I haven't been able to get this to work. 

Title: Re: Reporting on internal conference, consults, and transfers
Post by: Steve on January 07, 2010, 09:50:03 AM

I think that yoyohhh has slightly missed the point of the question!

TotalNumberConsultCalls is a standard stat, so this would be a good starting point. However I am not sure that there are call types for conference and transfer, so counting these would require some lateral thinking.

Title: Re: Reporting on internal conference, consults, and transfers
Post by: cavagnaro on January 07, 2010, 03:36:15 PM

Your main idea is right, create a new metric with the correct MainMask and you will need to create a stat to begin to collect this info. Remember that you may need to restart StatServer in order to make new metrics to be taken in account.

Regards