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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on December 16, 2009, 12:07:37 AM

Title: Record all GVP interaction - ASR
Post by: cavagnaro on December 16, 2009, 12:07:37 AM

Hi guys,
For a quality issue customer would like to record all ASR interactions in order to hear what customers are making as an Input. Do you know if this is possible? The record object in GVP Studio doesn't seems to be what I need.
Thanks

Title: Re: Record all GVP interaction - ASR
Post by: cavagnaro on December 16, 2009, 12:40:26 AM

Hum this seems to be only possible using CCXML which is only supported by GVP 8...damn

Title: Re: Record all GVP interaction - ASR
Post by: cavagnaro on December 16, 2009, 01:33:55 AM

StartTrxnRecording  will do the job :)

Title: Re: Record all GVP interaction - ASR
Post by: Juan Perez on December 16, 2009, 05:45:01 AM

SIP Server + Stream Manager?

Title: Re: Record all GVP interaction - ASR
Post by: blakemas on December 17, 2009, 08:04:58 PM

Is the customer after the utterance?  Shouldn't the ASR have a setting to capture those for tuning?  On our First Contact Platform they use Nuance 8.x and the utterances are captured and stored...

sb

Title: Re: Record all GVP interaction - ASR
Post by: cavagnaro on December 17, 2009, 08:40:40 PM

In Nuance 3 it seems that option is not available, using that Studio Object solved the issue and it is great now to listen and tune the voices  :D

Title: Re: Record all GVP interaction - ASR
Post by: blakemas on December 17, 2009, 09:02:04 PM

Ahh...  nice work!  ;D