Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on December 16, 2009, 01:24:05 AM

Title: GVP Proactive ... how to set a Dial Tone S.OS.
Post by: GenesysNewbie on December 16, 2009, 01:24:05 AM

Hi guyz,

i have this full gvp proactive (not a obn native solution) solution, but the calling list provided is populated (in a customer process) with only 9 digits numbers. In order to dial i need 10 digits, the first one is the number who active the dial tone. (off hook - 9 for dial tone - phone number).

In outbound i can set in OCS a public_access_network_code = L9  parameter, so it means L is teh tone, and teh 9 is the number who atives the dial tone... looking the manuals, this parameter requires a CPD in order to dial...

In Proactive CPD is not used. ??? SO the BIG QUESTION, how to set this dial tone digit ??

thanks in advance

Title: Re: GVP Proactive ... how to set a Dial Tone S.OS.
Post by: René on December 16, 2009, 05:41:33 PM

Hi,

Have you tried to configure the option "public_network_access_code" for calling list used by Power GVP campaign? You must not use Dialogic specific parameters (like L) but specify the number (9) only.

R.

Title: Re: GVP Proactive ... how to set a Dial Tone S.OS.
Post by: GenesysNewbie on December 17, 2009, 03:01:34 AM

Rene taht parameter is for CPD Server only...

however thanks 4 ur help, i reraally apreciate it.

Title: Re: GVP Proactive ... how to set a Dial Tone S.OS.
Post by: René on December 17, 2009, 09:14:18 AM

Hi,

This parameter is used by OCS every time it sends request to make a call. There is optional part - Dialogic control parameter - of this parameter that is CPD specific. Have you tried it or not?

R.

Title: Re: GVP Proactive ... how to set a Dial Tone S.OS.
Post by: GenesysNewbie on December 17, 2009, 12:16:12 PM

yes it does not work. :-[

i am still researching...