Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sreeschand on December 16, 2009, 07:49:01 PM

Title: Outbound rescheduling
Post by: sreeschand on December 16, 2009, 07:49:01 PM

Hello,

I need help on outbound rescheduling.

Here is the scenario

* Making an outbound call using OCS and CPD.
* We get live customer
* Call then transfers to an agent
* Agent reschedules the call and updates the record.

Problem with above scenario is if agent reschedules the call less then 1 hour it works fine.
but when reschedules the call more than 1 hour then record is not updating and in log we are getting

GSW_ERROR 'Invalid Time'

Any help on this greatly appreciated.

Thanks,
Sree

Title: Re: Outbound rescheduling
Post by: cavagnaro on December 16, 2009, 09:29:02 PM

Can you post the logs?

Title: Re: Outbound rescheduling
Post by: JF on January 26, 2010, 08:44:37 PM

Which version of OCS you are using ?

I saw a quit similar scenario, if you are just near your Daily_till it goes automatically on the next day.

Thanks

JF