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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: uho001 on December 16, 2009, 10:02:14 PM

Title: How to setup backup Iserver, tserver for GVP
Post by: uho001 on December 16, 2009, 10:02:14 PM: Hi All:
i am looking for some instructions of how to setup iserver tserver in warm standby mode for GVP. Any help would be appreciated.
Thanks
Title: Re: How to setup backup Iserver, tserver for GVP
Post by: CTIgem on December 17, 2009, 01:07:44 PM: TserverIVR didn't work for me properly in warm standby mode.
I think this is because they expect us to use load balance.
Title: Re: How to setup backup Iserver, tserver for GVP
Post by: uho001 on December 17, 2009, 06:49:53 PM: What problem you got with warm standby?, i have setup two ivr servers and tservers in primary/backup mode, but i cannot switchover one tserver to another, sci shows service unavailabe forever.
Title: Re: How to setup backup Iserver, tserver for GVP
Post by: blakemas on December 17, 2009, 08:00:35 PM: [quote]What problem you got with warm standby?, i have setup two ivr servers and tservers in primary/backup mode, but i cannot switchover one tserver to another, sci shows service unavailable forever.[/quote]

That would be right as the second IVR T-Server is not connected to the GLI link. We have it set to Load balance for GVP. On another integration with a First Contact IVR through the IVR SDK the results are similar in that the secondary IVR Server is always unavailable until the primary fails. So far our testing shows that you cannot use the SCI fail over function.

We haven't found a way to have one GLI link dually connected to an IVR T-Server. If anyone has any further information that would be appreciated.
Title: Re: How to setup backup Iserver, tserver for GVP
Post by: CTIgem on December 18, 2009, 01:52:07 PM: As I recall, in their doc, it only supports warm standby thru load balance.
Yes, you would see service is unavail and switch over function is disabled.
Title: Re: How to setup backup Iserver, tserver for GVP
Post by: Juan Perez on December 20, 2009, 06:36:06 AM: You can configure Alarms/Actions to start and stop the main/secondary. This will work as backup service.