Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: spend on December 16, 2009, 10:12:03 PM

Title: Calls cutting off at 60 minutes
Post by: spend on December 16, 2009, 10:12:03 PM

Hello,

Hopefully you can help.  Any call that routes through our Genesys infrastructure cuts off after 60 minutes.  Does anyone know where this setting could be configured?

Based on the logs, it appears SIP server is doing a verification every 20 minutes to ensure all parties are still available.  On the third pass, the SIP server sends a BYE message and drops the call.

Help?

Thanks!

Title: Re: Calls cutting off at 60 minutes
Post by: René on December 17, 2009, 09:10:34 AM

Hello,

Could you post here debug level log of SIP Server?

R.

Title: Re: Calls cutting off at 60 minutes
Post by: KBS on December 17, 2009, 04:04:45 PM

It almost sounds like the Call Cleanup process.

In the options for the TServer SIP, there should be a [call-cleanup] section. What are the values of the options for your SIP Server?