Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dariusz Rownicki on January 01, 1970, 12:00:00 AM

Title: Disabled Template Wizard in CCPulse
Post by: Dariusz Rownicki on January 01, 1970, 12:00:00 AM

Hi all,

We are currently implementing routing using G6.1/Definity G3 and there is strange thing: Template Wizard in CCPulse is disabled...
Maybe someone have an idea why, and could provide any solution/explanation/workaround?

Title: Disabled Template Wizard in CCPulse
Post by: Sai on January 01, 1970, 12:00:00 AM

In the CME for the Person, you need the add the Administrator rank for the CCPulse. Looks like you have set in the user rank.

Hope this helps.

Sai

Title: Disabled Template Wizard in CCPulse
Post by: Mark Newcomb on January 01, 1970, 12:00:00 AM

A couple of things to check.......

Title: Disabled Template Wizard in CCPulse
Post by: Mark Newcomb on January 01, 1970, 12:00:00 AM

ooops!

anyway a couple of things to check....
1. Did you install/copy the templates when installing ccp?
2. Have you assigned the admin rank to the user trying to run ccp?

hope this helps
Mark

Title: Disabled Template Wizard in CCPulse
Post by: Dariusz Rownicki on January 01, 1970, 12:00:00 AM

Thank you all for your help adding an admin rank solved this problem!