Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kishore on December 20, 2009, 03:19:50 PM

Title: Call Concentrator
Post by: kishore on December 20, 2009, 03:19:50 PM

Hi Guys!

Can you please post any documentation/quick reference guide (possibly with any screen shots) on call concentrator?


Thanks in advance

Title: Re: Call Concentrator
Post by: Adam G. on December 20, 2009, 05:34:34 PM

Have you thought about downloading them from the Genesys Tech Support website?

Title: Re: Call Concentrator
Post by: kishore on December 21, 2009, 02:43:06 PM

yes! but i am looking for something like tony's rough guides.

Title: Re: Call Concentrator
Post by: tony on December 22, 2009, 07:42:02 AM

....A Rough Guide for Call Concentrator.. with the SCDR, GCDR, EVREF, EVREFX, AREC and EVDATA Tables which provide an ODS of call data...?  Really...?  I thought the ICON>Infomart Guide was a bit forward-looking... lol

Seriously though - there is a Deployment Guide, a Getting Started Guide, a Master Index and a Reference Manual available on the Genesys Knowledge Base - is that not enough...?

Maybe you can think of some specific questions you want to ask, here...?

Unless anyone else wants a Rough Guide to Call Concentrator...?

Tony