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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Madarasi on December 30, 2009, 04:54:03 AM

Title: Agent workMode in T-Server
Post by: Madarasi on December 30, 2009, 04:54:03 AM

Hi,

I'm developing a softphone.  When login a agent i've configurable workmode "ManualIn/AutoIn".

Whenever an agent login with any of the workmode, he moves to Ready state after login.

I want an agent to be in login, not to move ready state automatically when he login.

What could be the problem ? Do i need to configure this in agent level in CME or in Switch.

Can any one help me solve this issue.

Title: Re: Agent workMode in T-Server
Post by: cavagnaro on December 30, 2009, 02:40:12 PM

Which PBX do you have? Normally this is a PBX configuration but you can force a NotReady after the login event.

Title: Re: Agent workMode in T-Server
Post by: Madarasi on January 11, 2010, 09:38:35 AM

Thank you for the reply,

And sorry for the late reply, I got the solution.  I'm using Cisco Call Manager, i read the deployment document.  They mentioned


AutioIn/ManualIn  - move agent to Ready after login.
AuxWork/AfterCallWork/WalkAway  - move agent NotReady with appropriate reason code after login.

Now i'm using workmode "AuxWork".  This solve me issue.

S. Ramkumar