Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Boy on December 31, 2009, 06:57:52 AM

Title: MM reporting
Post by: Boy on December 31, 2009, 06:57:52 AM

Hi,
Does anybody have experience with Multimedia reporting toolkit? Is it possible to get historical statistics using statserver java extensions provided with toolkit (BPR_DB_extension, BPR_GB_extension, BPR_SL_extension, BPR_WB_extension)? I want to use Genesys Datamart for storing statistic as it is with another java extensions (eServiceInteractionStat, …).
Thanks.

Title: Re: MM reporting
Post by: ecki on January 01, 2010, 09:58:16 AM

Hi,
Yes, you can do it easily with db extension.

happy new year.

e.

Title: Re: MM reporting
Post by: Boy on January 04, 2010, 06:45:42 AM

Hi,
I have managed real time reporting to work with these java extensions, but I can’t create historical reporting.
There is no ‘Statistical Types’ from these java extensions in Data Modeling Asistant.  Do I need to do some specific management of StatServer?
Boy.
p.s. what do you mean db extension? Is it BPR_DB_extension?     

Title: Re: MM reporting
Post by: ecki on January 05, 2010, 06:06:21 AM

Hi,

It should appear automatically in your DMA. If not, then try to restart data sourcer. But make sure your statserver which datasourcer is connected to has these stats configured in the same way as the CCPusle SS has.
Let me know if you were or were not successful.

thx.

Cheers.

e.

Title: Re: MM reporting
Post by: Boy on January 05, 2010, 06:37:31 AM

Hi,
I have made restart several times (all solution). Data Sourcer is connected to the same StatServer as CCPulse.
Where do it must appeart?  DMA/Statistical Parameters/Statistical Types ?
Boy

Title: Re: MM reporting
Post by: ecki on January 05, 2010, 07:10:31 AM

Do you see any errors in Data Sourcer log?

Title: Re: MM reporting
Post by: Boy on January 05, 2010, 07:29:26 AM

There is no any errors in Data sourcer log.
boy

Title: Re: MM reporting
Post by: ecki on January 05, 2010, 08:02:01 AM

The new DB extension stats you defined, have you managed to run them in CCPulse? Are you getting any values?

Title: Re: MM reporting
Post by: Boy on January 05, 2010, 08:17:01 AM

yes I'm defined in CCP and it is working.
boy

Title: Re: MM reporting
Post by: Boy on January 06, 2010, 11:56:08 AM

I reinstalled Statserver, Datasourcer, DMA, and now it works!
Thanks for your help ecky.
Boy

Title: Re: MM reporting
Post by: ecki on January 06, 2010, 12:42:35 PM

That good bud sad to hear. :( Did you have to recreate ODS database as well?