Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: suresh on January 06, 2010, 07:27:43 PM

Title: Call Flow from the call made till the call released
Post by: suresh on January 06, 2010, 07:27:43 PM

Hi All,

I'm relatively new to Genesys CTI. Can anybody please help me with this query. It would be very helpful if you can explain with the Events and Messages.

Regards,
Suresh

Title: Re: Call Flow from the call made till the call released
Post by: Fra on January 08, 2010, 12:02:03 AM

That can't be answered, it's too generic, it depends on direction, environment deployed, strategy implemented, DN's used etcetera

Fra

Title: Re: Call Flow from the call made till the call released
Post by: converter on January 08, 2010, 11:21:44 AM

strongly agreed wit Fra