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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mishmosh on January 07, 2010, 09:44:16 PM

Title: need Spanish & Portuguese translation
Post by: mishmosh on January 07, 2010, 09:44:16 PM

Can anyone on this board help me with translating a couple of IVR prompts into Latin American Spanish and Brazilian Portuguese?  My Spanish isn't up to par, and my Portuguese is non-existent.

"To ensure the highest quality of service, your call may be recorded."

Thanks in advance,
Michelle

Title: Re: need Spanish & Portuguese translation
Post by: finaluser on January 08, 2010, 12:45:44 AM

Spanish:
OP1: "Para garantizar la calidad en el servicio, su llamada puede ser grabada"
OP2: "Para asegurar la calidad en el servicio, su llamada puede ser grabada"

Title: Re: need Spanish & Portuguese translation
Post by: cavagnaro on January 08, 2010, 02:04:34 AM

[quote author=finaluser link=topic=5052.msg22435#msg22435 date=1262911544]
Spanish:
OP1: "Para garantizar la calidad en el servicio, su llamada puede ser grabada"
OP2: "Para asegurar la calidad en el servicio, su llamada puede ser grabada"

[/quote]

OP1: "Para garantizar la mejor calidad de servicio, su llamada podría ser grabada"
OP2: "Para asegurar la mejor calidad de servicio, su llamada podría ser grabada"

Can is not the same as may
Highest means something which indicates a superlative context
:)

Title: Re: need Spanish & Portuguese translation
Post by: mishmosh on January 08, 2010, 04:49:39 PM

Thanks.  I've seen it also translated in Spanish this way:

"Para garantizar la calidad más alta del servicio, su llamada podría ser grabada."

I like Cavagnaro's version also.  Which would be better?  Also, would it be "de servicio" or "del servicio" because I've seen both?

Title: Re: need Spanish & Portuguese translation
Post by: cavagnaro on January 08, 2010, 05:39:20 PM

Hum...semanthycs...del = de + el, de = posesive. As "en" is already there you can't use "del", has to be "de".
The "Para garantizar la calidad más alta del servicio" doesn't sound too normal...you wouldn't hear it from anyone...

Title: Re: need Spanish & Portuguese translation
Post by: mishmosh on January 08, 2010, 06:04:11 PM

Thanks, that's what I needed to know.

Title: Re: need Spanish & Portuguese translation
Post by: Fra on January 09, 2010, 12:36:14 AM

Cav,

how come you skipped to translate your mothertongue, brazilian?  ;D

F

Title: Re: need Spanish & Portuguese translation
Post by: cavagnaro on January 09, 2010, 04:46:34 PM

8) I'm that good lol

Title: Re: need Spanish & Portuguese translation
Post by: finaluser on January 10, 2010, 03:23:29 AM

Sorry, it was a suggestion, spanish is my maternal language.

I recommend the phrase based on the common way to say that in spanish, not the literal translation.
try google translator if you prefer: "Para garantizar la máxima calidad de servicio, su llamada puede ser registrada ".

It's ok, but does not sounds natural.

Title: Re: need Spanish & Portuguese translation
Post by: finaluser on January 10, 2010, 03:24:53 AM

Google Translation to Portuguese

"Para garantir a máxima qualidade de serviço, a sua chamada pode ser gravado. " ;)

Title: Re: need Spanish & Portuguese translation
Post by: cavagnaro on January 11, 2010, 04:05:30 PM

[quote author=finaluser link=topic=5052.msg22452#msg22452 date=1263093809]
Sorry, it was a suggestion, spanish is my maternal language.

I recommend the phrase based on the common way to say that in spanish, not the literal translation.
try google translator if you prefer: "Para garantizar la máxima calidad de servicio, su llamada puede ser registrada ".

It's ok, but does not sounds natural.
[/quote]

Yup, spanish is also my mother language but I guess that even ways to talk or say are different depending on which country we are...you know...spanish-spanish translation...

Title: Re: need Spanish & Portuguese translation
Post by: kazama on January 16, 2010, 03:55:53 PM

recommend Google transltor + Babel fish