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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Madarasi on January 11, 2010, 09:44:50 AM

Title: TServer Error code details
Post by: Madarasi on January 11, 2010, 09:44:50 AM

Hi,

I'm using a softphone which works with Cisco Call Manager TServer.  I need a Error code details of this server.

I'm getting error when login/logout

Error code :  58

'EventError' ('52')
message attributes:
Time            = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 585000
AttributeTimeinSecs [int] = 1262961186
CallHistory    = ComplexClass(CallHistoryInfo):
LastParty      = ComplexClass(LastRemoteParty):
FirstParty      = ComplexClass(FirstRemoteParty):
AttributeEventSequenceNumber [int] = 3261914
AttributeCustomerID [str] = "Resources"
AttributeErrorCode [int] = 58
AttributeThisDN [str] = "1312449228"
AttributeReferenceID [int] = 7

can anyone tell me the error message, so it'll be help me to solve the issue quickly.

S. Ramkumar

Title: Re: TServer Error code details
Post by: rpenney on January 12, 2010, 11:10:51 AM

According to the TServer manual Error code 58  = TERR_OUT_OF_SERVICE = Out of service.
If it only happens on login, the DN is out of service probably because the phone handset is not registered with CCM.

Check the TServer logs to find out what happened to put the DN out of service

Russell